The food bank is only open Weds & Fri at Grove Road (off Moulsham St). Clients should be encouraged to collect if they can, otherwise the food bank will deliver. Ask for permission to pass their phone number to the food bank. Then tell them that you or a supervisor will email them with a voucher. If they don’t have email then we’ll call them with a voucher code number. Then pass the details on to a supervisor. The food bank is supposed to be for people who can’t afford food rather than those that can’t get out of the house for corona-related reasons. If appropriate, direct the latter to local voluntary sources of support.
Use the ‘Copy Script to Clipboard’ button on the right to do just that.
Then, in Casebook, CTRL+V to paste the script into your notes.
Foodbank, generic script Q’s:
Has the client contacted us or anyone else about this before:(If yes state who)
Is there any conflict of interest? (If ‘yes’ state name or N/A)
Has the client confirmed they have access to the internet access and can use it?
Has the client confirmed they are able to read and act on information on the internet or by email?
If ‘no’, is there anyone else who can support client with this?
Assess client’s overall communication skills (with or without email access can client write letters, cope with forms)
Is client vulnerable in any way (mental or physical problems, educational difficulties etc.)?
Profile & Consent:
Has the client given permission to record details today?
Has the client given permission to share details with research partner? OR Client wishes to remain unnamed and was given their Client Reference Number? (delete whichever is not applicable)
Check client profile details and update if necessary – record information
Update special category consents
Client details
What benefits are you receiving at the moment (ensure added to profile)?
Is anyone else in your household receiving benefits?
Do you have any children dependent on you (number and ages)
Details about the issue
Can you briefly describe why you are in need of a Food voucher?
Do you consent to us sharing your information with the Foodbanks?
Do you have any special needs from the foodbank e.g. nappies, dog food etc.?
Other Issues to Check for
Benefits
Debt
Housing / Homelessness
Immigration
