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Immigration, generic script Q’s:
Has the client contacted us or anyone else about this before:(If yes state who)
Is there any conflict of interest? (If ‘yes’ state name or N/A)
Has the client confirmed they have access to the internet access and can use it?
Has the client confirmed they are able to read and act on information on the internet or by email?
If ‘no’, is there anyone else who can support client with this?
Assess client’s overall communication skills (with or without email access can client write letters, cope with forms)
Is client vulnerable in any way (mental or physical problems, educational difficulties etc.)?
Profile & Consent:
Has the client given permission to record details today?
Has the client given permission to share details with research partner? OR Client wishes to remain unnamed and was given their Client Reference Number? (delete whichever is not applicable)
Check client profile details and update if necessary – record information
Update special category consents
Client details
What benefits are you receiving at the moment (ensure added to profile)?
Is anyone else in your household receiving benefits?
Do you have any children dependent on you (number and ages)
Details about the issue
Is the enquiry about you, someone else in the UK or someone abroad?
If the client is an asylum seeker, is the enquiry about their asylum case, or asylum support? If asylum case, consult the advice session supervisor.
Details of person
What is your/your partner’s nationality? (Consents)
Are you/your partner a British or EEA citizen or Swiss National?
What is your/your partner’s current immigration status?
Do you have any recent letters from the Home Office about your immigration status?
Is there a time limit on your stay in the UK? When does your leave to stay in the UK end?
Are there any emergencies? If asylum seeker – full advice interview.
If coming from abroad (enquiry for a 3rd party)
What country are they coming from?
What is their purpose in coming to the UK, e.g. holiday, work, study?
How long do they want to stay?
If coming to join the client, what is the client’s immigration status?
Where are they going to live?
How will they support themselves financially (e.g. savings, work, person in the UK will support them)?
If wanting to change status or extend their leave
When does their leave to stay in the UK run out?
For how long do they want to stay?
Why do they want to extend their leave or what status do they want to change to?
If wanting to apply for British Nationality
Is the client under 18?
What is their/their spouse’s present nationality?
Were they born or adopted in the UK? If so, when?
How long have they lived in the UK?
How long have they been out of the UK in the past three years?
Were either of their parents born in the UK, or have they acquired British Citizenship?
What have you done so far?
What are you hoping we can do for you?
If problem with Asylum Support
Has the client reached the end of the asylum process and been refused?
Is the problem with accommodation, financial support or both?
Does the client have any children?
Is the client destitute?
Key dates to record
Date of arrival in UK.
Date of a decision by immigration authorities.
When leave to stay in UK runs out – if applicable.
For all areas
Does client have a lawyer and/or are they being supported by Asylum Support?
There is legal protection if you are treated unfairly because of your race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation? If yes – full advice interview.
Time limits
Appeals check gov.uk
Information Sources
Next steps
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