Use the ‘Copy Script to Clipboard’ button on the right to do just that.
Then, in Casebook, CTRL+V to paste the script into your notes.
Work, generic script Q’s:
Has the client contacted us or anyone else about this before:(If yes state who)
Is there any conflict of interest? (If ‘yes’ state name or N/A)
Has the client confirmed they have access to the internet access and can use it?
Has the client confirmed they are able to read and act on information on the internet or by email?
If ‘no’, is there anyone else who can support client with this?
Assess client’s overall communication skills (with or without email access can client write letters, cope with forms)
Is client vulnerable in any way (mental or physical problems, educational difficulties etc.)?
Profile & Consent:
Has the client given permission to record details today?
Has the client given permission to share details with research partner? OR Client wishes to remain unnamed and was given their Client Reference Number? (delete whichever is not applicable)
Check client profile details and update if necessary – record information
Update special category consents
Client details
What benefits are you receiving at the moment (ensure added to profile)?
Is anyone else in your household receiving benefits?
Do you have any children dependent on you (number and ages)
Details about the issue
Are you still working? If not, were you dismissed, made redundant, walked out, suspended?
How long employed?
Are you employed or self-employed?
Are you a member of a trade union?
Are you pregnant? (or other potential discrimination issue)
Details about employment
Name of employer – CONFLICT CHECK?
Does your home come with the job, e.g. bar work, nanny, agricultural tenancy?
Do you have a written contract?
Issue
What has happened?
Has your employer been following a procedure, e.g. grievance or dismissal?
What are you hoping we can do for you?
Has this happened to anyone else that works with you?
There is legal protection if you are treated unfairly because of your race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation? If yes – full advice interview.
Key dates to record
When did the issue first crop up?
The last time the event occurred.
Date of dismissal.
Any meetings or tribunal dates.
Time limits
Claim to employment tribunal – within three months
Other issues to check for
Benefits
Debt
Housing
Information Sources
Next steps
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